Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at motormistuk@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at motormistuk@gmail.com.
Return Shipping Costs
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at motormistuk@gmail.com.
If your return is accepted, we will provide a prepaid return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior return approval will not be accepted.
Return Shipping Costs
Customers are responsible for paying return shipping costs unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item. In these cases, we will cover the return shipping and provide a prepaid shipping label.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom products (e.g., special orders, personalized items)
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Personal care goods (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.
Exchanges
To exchange an item, please return the original item for a refund, and then place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at motormistuk@gmail.com.